Directs and participates in administrative support work flow; provides information concerning department programs and operations which do not need to be addressed by a superior; may be required.

Performs specialized work in one primary program area of a department which involves interpreta­tion and application of state law and administrative codes; or performs secretarial and other assistance tasks on behalf of a supervisor performs a variety of specialized tasks in several program areas of the department.

Operates a computer terminal, or word/data processing device for input, proofing, and editing of printouts; requests printout runs of information by completing a sequence of instructions needed to execute directions in a computer.

Performs some tasks of a problem-solving nature with computer input and retrieval devices, and computer programs.

Performs other related work as assigned.  

Email resume for immediate review deberagriffingxog@hotmail.com

National and Alamo has an exciting opportunity for a Return Agent.  The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure.

• Must be at least 18 years of age.
• High School Diploma or G.E.D. required.
• Minimum of 1 year experience handling customer service functions.
• A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
• Must be authorized to work in the U.S. and not require sponsorship now or in the future (e.g. H-1B Visa status).